Frequently Asked Questions

How do I participate in this promotion?

Purchase a qualifying Huawei product from a Qualifying Retailer between 28th February and 26th March 2020.

You will be required to upload your proof of purchase and IMEI/ serial number to make your claim.

View our How It Works page for further details on how to submit your online claim.

How many times can I participate in this promotion?

One claim per qualifying purchase is permitted up to a maximum of 5 claims within the promotional period. If you are a Business Customer you may submit up to 10 claims. Purchases by business customers must have been made from a qualifying business retailer.

My product is not listed as a qualifying product, is it eligible for the promotion?

We can only offer the reward for purchases of qualifying Huawei products made from a participating retailer and during the dates of the promotion. Please check the Qualifying Products section of this website for further information.

How do I prepare my proof of purchase to upload during the claim process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at a time and click upload during the claim process.

To provide an image of the IMEI/Serial Number, you can perform a Screengrab from your new Huawei device or you can even take a photo using another device. You can find the IMEI number of your phone by dialing *#06#. You can find the serial number of your watch/earphones on the outside of the product box.

A serial number is displayed below the product barcode on the product packaging highlighted with a red square

Why can’t I select my purchase date?

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

How do I upload my proof of purchase?

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

How do I find my IMEI/serial number?

You can find your IMEI in the following ways:

  • Enter *#06# on your phone’s call screen
  • Find it in your phone’s settings

You can find the serial number on the box of your watch/ earbuds, see image below:

A serial number is displayed below the product barcode on the product packaging highlighted with a red square

What payment details will I need to provide during the online claiming process?

You will need to provide the following details:

  • Account Number
  • Sort Code
  • Account Holder's Name

I have just submitted a claim, what happens next?

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice

How long will it take to receive my payment?

Whilst we will aim to make payments sooner, please note that payments can take up to 30 days to be made from the date your claim is validated, as per the Terms.

To check the progress of your claim, please visit the Track My Claim page for an update on its status.

Why have I not received my payment?

If your claim has been validated, please check the following:

  • Ensure you have waited 30 days from receiving your email confirming claim Validation
  • Check that your claim shows as 'Processed' on the Track My Claim page
  • You have allowed 5 days from receiving a 'Payment Processed' email for the funds to clear into your given bank account
  • Review your bank statements for the reward amount that you are expecting
  • If you have checked the above and are still unable to locate your payment please contact us here.

Contact Us Form

If you have any problems or questions related to this promotion, our promotional support team will be happy to help.

By Telephone: 03452 160 071

Lines are open Monday to Friday, 9am to 5pm excluding bank holidays. Calls will be charged at local call rates from landlines only.

Track your claim

Track the progress of your claim by entering your claim ID

Your claim ID will be supplied to you once you have completed your online claim.