Frequently Asked Questions
How do I participate in this promotion?
Purchase a Huawei P40 Pro 5G, P40 5G or P30 Pro New Edition from a Qualifying Retailer between 3rd and 30th June 2020, then submit your online Claim between 17th June and 13th August 2020, after allowing 14 days from your date of purchase.
You will be required to upload a digital copy of your proof of purchase and provide the IMEI number of your new handset.
View our How It Works page for further details on how to submit your online claim.
How many times can I participate in this promotion?
You may claim against a total of five qualifying purchases, made within the promotional period.
My product is not listed as a qualifying product, is it eligible for the promotion?
Unfortunately, you can only claim a free Huawei watch if you have purchased a Huawei P40 Pro 5G, P40 5G or P30 Pro New Edition from a Qualifying Retailer between 3rd and 30th June 2020.
How do I prepare my proof of purchase to upload during the claim process?
Physical Copy/In Store Purchase:
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.
Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 10Mb.
If required you can upload multiple documents, simply select the files one at a time and click upload during the claim process.
Why can’t I select my purchase date?
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
- You are too early to claim for this promotion
You can find your purchase date on your proof of purchase. Please see our Terms for further details about the claim period.
How do I upload my proof of purchase?
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.
I have just submitted a claim, what happens next?
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Track Your Claim function on this website as to the status of your claim.
I have submitted a claim but I haven't received any further updates, what should I do?
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Track Your Claim function on this website.
I have received a missing information email, what does this mean and what do I have to provide?
If you’ve received a ‘missing information’ email, it means your claim is currently on hold. Unfortunately, we won’t be able to start processing your claim until you get the missing information over to us. We’ll have let you know what we need in your email.
Here are some common reasons why you might have received a missing information email:
- Your proof of purchase may have been too dark or blurry for us to read
- Your proof of purchase might not have shown vital information, such as the price paid, the retailer name, or that you have bought a qualifying product
- We might not be able to accept the document you uploaded as a proof of purchase
- You might need to provide your delivery note or invoice to show that you have received your new product
- The IMEI number you entered on your claim might be incorrect
How long will it take to receive my free gift?
We aim to send your free promotional gift to your chosen address within 30 days of your claim being validated.
Why have I not received my free gift?
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- If you have a query regarding receipt of your gift, please contact our Team
My free gift has a fault, who do I need to contact for assistance?
We take the utmost care in ensuring all rewards are received as quickly and as carefully as possible for you to enjoy. If however you find your reward is faulty upon delivery, please contact us using the Contact Form below within 31 days from this being delivered to you, and we shall be happy to assist you in having this replaced free of charge.
If your reward develops a technical fault after this timeframe meanwhile, you can still contact the Huawei Warranty team for support in having your reward repaired or replaced. Please visit the Huawei Warranty page https://consumer.huawei.com/uk/support/ for full details and contact information.
How do I find my IMEI?
You can find your IMEI in the following ways:
- Enter *#06# on your phone’s call screen
- Find it in your phone’s settings
Contact Us Form
If you have any problems or questions related to this promotion, our promotional support team will be happy to help.
By Telephone: 03330162081
Lines are open Monday to Friday, 9am to 5pm excluding bank holidays. Calls will be charged at local call rates from landlines only.