Frequently Asked Questions
How do I participate in this promotion?
Purchase a qualifying Huawei handset from O2 between 9th May and 5th June 2019, then submit an online claim between the claim window as detailed in the Terms and Conditions on this website.
You will be required to upload your proof of purchase and IMEI to make your claim.
View our How It Works page for further details on how to submit your online claim.
How many times can I participate in this promotion?
One claim per qualifying purchase is permitted unless you are a Business Customer whereby you may make up to 10 claims.
My product is not listed as a qualifying product, is it eligible for the promotion?
We can only offer the reward for purchases of a Huawei P30 handset made from O2 during the dates of the promotion.
How do I prepare my proof of purchase to upload during the claim process?
Physical Copy/In Store Purchase:
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.
Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase.
Save your proof of purchase to your computer ready to upload
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library
General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of pre-order may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at a time and click upload during the claim process.
Document Upload Instructions
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.
Why can’t I select my purchase date?
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
- You are too early to claim for this promotion
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
I have just submitted a claim, what happens next?
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
I have submitted a claim but I haven't received any further updates, what should I do?
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.
I have received a missing information email, what does this mean and what do I have to provide?
Please refer to the email we have sent you, it may be that the details uploaded for your proof of pre-order were not sufficient to process your claim.
Common reasons for Missing Information:
- Proof of purchase was not legible
- Proof of purchase did not show the price paid, products or retailer purchased from
- An incorrect document was uploaded and not a proof of purchase
- An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
How long will it take to receive my reward?
Your free tablet will be sent within the timeframe outlined in the promotional terms and conditions.
Why have I not received my reward?
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- If you have a query regarding receipt of your gift, please contact us Here
How do I find my IMEI number?
You can find your IMEI in the following ways:
- Enter *#06# on your phone’s call screen
- Find it in your phone’s settings
Contact Us Form
If you have any problems or questions related to this promotion, our promotional support team will be happy to help.
By Telephone: 03452160131
Lines are open Monday to Friday, 9am to 5pm excluding bank holidays. Calls will be charged at local call rates from landlines only.